Memory Headstones customer service

The memorial, standard inscriptions (name, dates and short text) and the inclusions listed on the product page, written quote and signed agreement. Unless expressly stated otherwise, the displayed price and discount base exclude taxes, cemetery and permit fees, foundation, installation, additional delivery, Monument Service Group services, provider fees, third-party charges and separately purchased services.

The method depends on the product, granite and design. It may include sandblasting, laser etching, carving or another appropriate process. A production method, origin, turnaround time or inventory status is published only when verified for that specific product.

Every Memory Headstones order includes a free 3D design preview with 2 revisions. Unlimited revisions are not promised; additional revisions may require a separate written price and schedule.

Production begins only after the applicable payment milestone, cemetery approval, your final design approval, complete order information and signed-contract conditions have all been satisfied. Production time, delivery time and installation time are separate and are not guaranteed to align.

Memory Headstones offers approved full-payment, 3-month, 6-month and long-term internal installment options of 12, 18, 24, 30 or 36 months under a signed agreement, with 36 months as the public default. Klarna, Affirm or another provider is separate third-party financing governed by that provider's approval and terms.

Only one program may be used per order: 20% pay in full, 12.5% on a 3-month plan, 10% on a 6-month plan, or Veterans 10% / First Responders 5% on an eligible long-term plan. The verified Smart Showroom 10% is the only approved additional reduction and is calculated after one eligible program. Taxes and excluded fees are never discounted.

If Memory Headstones confirms that the memorial does not match your approved design, specifications or signed scope because of its error, we review the record and provide the appropriate remedy under the written agreement and applicable law. Depending on the issue, this may include repair, correction, remake or replacement. No single remedy is guaranteed for every claim.

Production is considered started when work specific to your custom memorial has begun, such as stone cutting, engraving, sandblasting, carving, laser etching or other personalization. The production record and signed agreement control the determination for the order.

Inspect the packaging before signing for delivery when possible. If visible damage exists, note it with the carrier at delivery. Keep photographs of the packaging, labels and product together with the delivery records, and report visible or concealed damage to us immediately by phone, email or the contact form.

Contact us before ordering when a specific date matters. A requested date is not guaranteed unless Memory Headstones confirms it in writing after reviewing the product, approvals, production capacity, freight, cemetery requirements, access and installation availability. Custom memorials typically take 3 to 6 months from design approval to delivery.

A rush request may be reviewed before purchase, but availability is not guaranteed. If rush handling is approved, the added charge, affected production scope and any confirmed date must appear in the written quote or agreement. Rush handling does not guarantee carrier performance, cemetery acceptance or installation availability.

Care requirements vary by granite, finish, photograph, accessory and environment. Follow only the product-specific written care instructions supplied with your memorial. If no care guide was supplied, contact us before cleaning, polishing, sealing, repairing or applying any chemical to the stone.