Memory Headstones frequently asked questions
Answers about H Memorial Group companies, approved commercial programs, delivery, installation, warranty, showroom visits and the terms that control your order.
The group
H Memorial Group & its companies
1What is Memory Headstones?
Memory Headstones is the Premium memorial company of H Memorial Group. It offers a broad choice of personal granite memorials, clear configuration, individual support, cemetery guidance and flexible payment options. Every order includes a free 3D design preview with 2 revisions.
2Which H Memorial Group company should I use?
Choose the company whose approved role matches the product or service you need. The same routing matrix applies on all nine group websites.
| Company | Approved role | Website | Phone |
|---|---|---|---|
| H Memorial Group | Corporate news, information, research and routing hub | hmemorialgroup.com | +1 949-204-0371 |
| Remembrance Headstones | Luxury bespoke memorials, custom design, family monuments, statues and memorial art | remembranceheadstones.com | +1 888-248-6813 |
| Memory Headstones | Premium personal memorials with broad choice, clear configuration and individual support | memoryheadstones.com | +1 888-440-5428 |
| Capital Grave Markers | Value, comfort and accessible standardized granite memorials with clear choices | capitalgravemarkers.com | +1 888-241-1701 |
| Memory Stones | Confirmed in-stock and warehouse memorial products only | memorystones.us | +1 888-391-7642 |
| Legacy Bronze | Bronze plaques, markers, scrolls, vases and related verified bronze products | legacybronze.com | +1 442-249-0764 |
| Memoria Columbarium | Columbaria, niches and cremation memorialization | memoriacolumbarium.com | +1 973-352-7239 |
| Monument Service Group | Delivery, installation, foundations, engraving, cleaning, restoration, repair and field services | monumentservices.com | +1 832-699-7995 |
| H Stones | B2B and wholesale for cemeteries, funeral homes, cremation centers, dealers and distributors | hstones.com | +1 405-666-0294 |
Commercial programs
Approved programs & how they are calculated
3What commercial programs are currently approved?
Memory Headstones programs for 15 Sep – 31 Dec 2026: 20% off for payment in full, 12.5% on an approved 3-month plan, 10% on an approved 6-month plan and a 15% Early Payoff. The same group matrix is shown wherever programs are explained; eligibility is confirmed in the calculator, checkout, written quote and signed agreement.
| Responsible company | Pay full | 3 months | 6 months | Early Payoff | Application |
|---|---|---|---|---|---|
| Remembrance | 25% | 17.5% | 15% | 20% | Pay-in-full through Dec. 31, 2026 only |
| Legacy Bronze | 25% | 17.5% | 15% | 20% | Until replaced in writing |
| Memory Headstones | 20% | 12.5% | 10% | 15% | Until replaced in writing |
| Memoria | 20% | 12.5% | 10% | 15% | Until replaced in writing |
| Capital | 15% | 7.5% | 5% | 10% | Promotion valid Oct 1 – Dec 31 |
| Memory Stones | 40% | 30% | 25% | 20% | Confirmed / participating in-stock SKUs only |
| MSG Services | N/A | N/A | N/A | N/A | No consumer product discount |
| H Stones | N/A | N/A | N/A | N/A | Written B2B agreement only |
4How is the eligible discount amount calculated?
A program is calculated only on the eligible product subtotal. Taxes, cemetery and permit fees, foundation, installation, additional delivery, Monument Service Group services, provider fees, third-party charges and separate services are excluded. One program applies per order, and programs do not stack.
5How does the Smart Showroom 10% work?
The Smart Showroom reduction is available only for a verified self-guided visit at an enabled customer-facing location. It is the only approved additional product reduction and is applied sequentially after one eligible base program. It is not available for warehouse visits, staffed appointments, Monument Service Group services or H Stones B2B agreements.
6How does sequential calculation work?
Each approved reduction is applied to the balance remaining after the previous one. For example, a $10,000 eligible Memory Headstones product subtotal with the 20% pay-in-full program becomes $8,000. An eligible Smart Showroom 10% is then calculated on $8,000, producing $7,200. The combined effective reduction is 28%, not 30%.
7Who qualifies for the Veterans and First Responders programs?
Verified eligible Veterans may receive 10% and verified eligible First Responders may receive 5% only on an eligible long-term internal product plan. These are base programs, cannot be stacked with another base program, and do not apply to services, provider fees, third-party financing or H Stones B2B agreements.
8How does Early Payoff work?
The Memory Headstones Early Payoff of 15% applies only to an eligible 12, 18, 24, 30 or 36-month internal product plan. It is calculated only on the remaining unpaid eligible product balance, requires Finance confirmation and does not apply to the amount already paid, services, fees, Klarna or Affirm.
9When is a memorial released into production under an internal plan?
All cemetery, design, order-data and signed-contract conditions must also be complete. The approved payment milestones are shown below.
| Plan | Production release |
|---|---|
| Pay in full, 3 months or 6 months | After cemetery approval, final design approval and signed-contract conditions are satisfied |
| 12 months | After payment 6 and all approvals |
| 18 months | After payment 12 and all approvals |
| 24 months | At month 18 and after all approvals |
| 30 months | At month 24 and after all approvals |
| 36 months | At month 30 and after all approvals |
Delivery, installation & warranty
Delivery, installation & warranty
10Is delivery free to Alaska or Hawaii?
No. Memory Headstones includes free delivery across the 48 contiguous states. Alaska and Hawaii are available for an additional charge with a separate written shipping quote.
11When can installation be quoted or scheduled?
Installation is available in all 50 states, by our team or a coordinated qualified local contractor. A job is quoted or scheduled only after the cemetery, ZIP code, plot, product, access, permit, foundation, provider, price and schedule are confirmed in writing. Installation is separate from the product price and discount base unless a signed quote says otherwise.
12How are cemetery rules verified?
Memory Headstones verifies dimensions, material and placement requirements with the cemetery and helps organize documentation. You provide accurate cemetery and plot information and approve the final design. Final acceptance remains subject to the cemetery's written rules and approval.
13What does the product warranty cover and exclude?
Only the product-specific written warranty in your signed order documentation controls. A product warranty does not automatically cover installation, foundation, delivery, cemetery movement, third-party handling, vandalism, external damage, accessories, removal or reinstallation. Inspect your memorial on delivery and report shipping damage, a manufacturing defect or an incorrect product within 7 days.
Locations & visits
Showroom visits & Smart Showroom access
14Which locations accept in-person visits?
The group network consists of 20 physical points across 10 states: 17 customer-facing locations and 3 warehouse-only points. A customer-facing location may accept a verified Smart Showroom visit or a staffed appointment. Warehouse-only points do not offer Smart Showroom access and require an advance appointment.
15Why is an advance appointment required for a staffed visit?
The network uses extended access hours, scheduled specialists and shared facilities. An advance appointment confirms that the correct team member, samples and access are available. Published access hours do not promise that a staffed representative is continuously present.
16How do I request Smart Showroom access?
Select an enabled customer-facing location and request self-guided access through the website, phone or contact form. Access is provided only after identity, location, date and time are confirmed. A code is never issued for a warehouse-only point.
17Can Smart Showroom savings be used at a warehouse or after a staffed appointment?
No. The approved additional 10% applies only to a verified self-guided Smart Showroom visit. It does not apply to warehouse visits or to a visit handled as a staffed appointment.
Products & order terms
Where to buy & which terms apply
18Are all products available on every website?
No. Each company has a distinct role. Memory Headstones sells its own premium personal granite memorials; products are not copied, renamed or routed between brands by appearance. Availability, SKU, price and category come from the Memory Headstones product page and written quote.
19Where should I go for bronze, in-stock products, columbaria, services or wholesale?
Use Legacy Bronze for bronze products, Memory Stones for confirmed in-stock inventory, Memoria Columbarium for columbaria and cremation memorialization, Monument Service Group for installation and field services, and H Stones for professional B2B or wholesale inquiries.
20Which terms control my order?
The current product page, written quote, signed agreement, approved financing terms and product-specific warranty issued by Memory Headstones control the transaction. If public content conflicts with the signed agreement, contact us before payment or production release so the terms can be corrected in writing.
Still have questions?